Return and Refund Policy
Thank you for shopping with us. We hope you are happy with your purchase. However, if you are not satisfied with your purchase, you may return it to us for an exchange or a replacement. Please see below for more information on our return policy.
Returns
You have 2 calendar days to return an item from the date you received it.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
It must also be in the original packaging.
A receipt or proof of purchase is required.
Returns on Shipping
Return shipping charges will be paid or reimbursed by us if the product was sent by us wrongly.
If the models are shipped differently which fits with the previous model does not come under return including the brand.
If the product was ordered wrongly by the customer then they should bare the shipping charges.
Return Process
To return an item, please email customer service at contactus@2wheelerspares.com to obtain a Return Merchandise Authorization (RMA) number or the order number. After receiving a RMA number or order number, place the item securely in its original packaging and Item, Proof of Purchase, and mail your return to the following address:
872 D Sivanadiyan Complex
Kamak Road
Sivakasi, Tamil Nadu
India
626189
Contact Number – 8489548668
Non-returnable items include:
Engine Oils
Visors and Fiber Parts (If Sticker graphics is updated)
Visible Scratches made after purchasing
Damaged components or defective components after any usage
Tyres and tubes
Spray components
Engine Parts (Unused)
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Shipping costs are non-refundable, in case if the shipping carrier refunds the costs it will be fully refunded.
Exchanges
Items can be exchanged if they are defective or damaged.
If you need to exchange it for the same item, contact us at contactus@2wheelerspares.com.
Return Shipping
You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error.
We recommend using a trackable shipping service or purchasing shipping insurance.
Other Returns
Please be aware that a change of mind after the product has been dispatched by 2Wheelerspsares.com or after receiving the product will not be considered valid reasons for returning a product.
In cases where the customer ordered the incorrect product or for any reason failed to collect the product, shipping and handling charges will be deducted.
It is essential to raise a return request within 2 days of receiving your order. Requests made beyond this 2-day window will not be processed.
Ensure that all products are returned in their original packaging and reach us within 2 days of your return request’s acceptance.
Please note that return orders received at our warehouse after 10 days from the date of return request acceptance will not be eligible for a refund.
Contact Us
If you have any questions about our return and refund policy, please contact us:
📧 Email: contactus@2wheelerspares.com
📞 Phone: 8489548668
Policy introduction date – 12-10-2022
Policy updated date – 25-05-2025